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As of 22nd May 2017, Spring Hall Medical Practice will be working in partnership with Care UK to provide additional telephone calls to our patients and to support our local team and this will improve and increase access to doctors.

The Care UK clinicians will work in exactly the same way as our local clinicians. Medical records will be accessed by Care UK clinicians through a secure network, and your information will not be used by any other third parties.

Patients can ‘Opt-Out’ of the service offered by notifying the practice.

Thank you for your co-operation. We hope you find the new service beneficial.

Test Results

You will only usually hear from the surgery if your test result is abnormal.  Receptionists cannot give test results over the telephone. If we need to contact you regarding your results we will either send a text message or call you to book a face to face or telephone appointment with the GP. Please make sure your contact details are kept up to date.  If you do not hear from us it may mean there is no reason to contact you. If you are no better and would like to discuss your results please call the surgery on 01422 349501. Please try to call after 11am.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

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