Practice Charter

Confidentiality

All patient notes are treated with the strictest confidentiality and we comply with the Data Protection Act 1998.

Complaints Procedure

The practice operates a complaints procedure. If you have a complaint about the service you have received from the doctors, nurses or staff, please let us know. Please ask for a copy of the complaints procedure and a complaint form. Letters of complaint should be addressed to the practice manager. Patients should receive an acknowledgement within two days.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Freedom of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This information is available from the practice manager.